Standard international shipping rate: 0-4lb ->10$.
Standard international shipping rate: 4.1-8lb ->15$
***Additional shipping charges might apply to packages weighing over 4lb.
Our team processes orders within 24 - 48 business hours.
Orders are shipped during business hours, Sunday through Friday, excluding holidays. Special events and promotions may result in longer processing times. Weather and other delays are outside our control and not covered by shipment time guarantees.
**International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time required to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package.
RETURNS AND EXCHANGES
Matty's Crafting Joy wants you to be completely satisfied with your purchase. We are happy to accept returns and exchanges of unused/unopened or defective merchandise. Returned merchandise must be in unused condition and in its original packaging. If, after initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for exchange or refund. Email us at [email protected] and send your item to this address:
Ship my Deal, Matty's Crafting Joy,
42189 Winchester Rd. Suite E1000,
Temecula, CA 92590
All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.